Meet the Team

Nick Sanfilippo
Senior Sales Consultant
Phone: 03 86983542
What is your favourite Subaru vehicle? I love the WRX! For a sports car it's surprisingly good on fuel and, it's versatile. What makes you...
View MoreWhat is your favourite Subaru vehicle? I love the WRX! For a sports car it's surprisingly good on fuel and, it's versatile.
What makes you a special team member? I have a very high level of product knowledge. My hands on expertise enables me to help explain features and answer technical questions.
What do you love about the brand? Subaru has stayed true. Our cars are built and manufactured in Japan and quality has never slumped.

Natalie Van Dort
Senior Business Manager
Phone: (03) 86983539

Stephanie Reay
Delivery Consultant
Phone: (03) 86983547

Brett Cox
Fleet & Corporate Sales Manager
Phone: (03) 8698 3634

Stephanie Malkoun
Corporate Account Manager
Phone: (03) 8698 3670

Katharina Dams
Corporate Account Manager
Phone: (03) 8698 3434

Matthew Shepherdson
Service Advisor
Phone: (03) 8698 4544
What is your favourite Subaru vehicle and why? MY15-MY20 Liberty 3.6r. Owned one for many years and loved it. Great balance of performance...
View MoreWhat is your favourite Subaru vehicle and why? MY15-MY20 Liberty 3.6r. Owned one for many years and loved it. Great balance of performance and comfort.
What does excellent customer service mean to you? It is about your whole experience with a product or service. It can form your entire perspective and how you then project that to other people.
What do you love about the brand? The quality of the product and the confidence inspiring feel you get from the way the cars perform on the road.

Brad Cooper
Service Advisor
Phone: (03) 8698 3622
What is your favourite Subaru vehicle and why? Bug eye Impreza. It's a polarising shape, but I love it.What does excellent customer service...
View MoreWhat is your favourite Subaru vehicle and why? Bug eye Impreza. It's a polarising shape, but I love it.
What does excellent customer service mean to you? Being able to create excellent customer experiences through active listening, being proactive and finding ways to go above and beyond.
What do you love about the brand? Support from a great team from the ground up. Vehicles that uphold their reputation for being reliable cars that are great to drive.

Roman Pawlowski
Service Advisor
Phone: (03) 8698 3404
What is your favourite Subaru vehicle and why? Xt Forester, practical for my needs. Camping, towing and beach activities.What does excellent customer service...
View MoreWhat is your favourite Subaru vehicle and why? Xt Forester, practical for my needs. Camping, towing and beach activities.
What does excellent customer service mean to you? Being attentive and honest to them. Treating them the way I would like to be treated.
What do you love about the brand? The looks, reliability, and the motor sport history.

Ray Zhang
Sales Consultant
How do you deliver excellent customer service? I always listen to my customers and make sure I tailor the car buying experience to their...
View MoreHow do you deliver excellent customer service? I always listen to my customers and make sure I tailor the car buying experience to their needs.
What makes you a special team member? I have great product knowledge and will be able to help customers with most of their questions about our cars.
In the spirit of Subaru, what do you do that makes a positive difference? I think from the customer's perspective and always try to find the best car for their life style.

Neil Smaller
Used Car Manager
How do you deliver excellent customer service? It is important to listen to every customers needs and treating them with respectWhat makes you a...
View MoreHow do you deliver excellent customer service? It is important to listen to every customers needs and treating them with respect
What makes you a special team member? I am very passionate about our product and always looking at ways to create a culture where staff feel a happy and safe environment to work within
In the spirit of Subaru, what do you do that makes a positive difference? Being honest and transparent with customers and staff and encouraging a can do attitude

Matthew Lee
Service Manager
Phone: 03 8698 3571
How do you make it a positive ‘do’ experience for the customer?Listening and paying attention to every concern or requirement, ensuring prompt follow...
View MoreHow do you make it a positive ‘do’ experience for the customer?
Listening and paying attention to every concern or requirement, ensuring prompt follow ups and high levels of communication.
What is your favourite Subaru vehicle and why?
Outback because of practicality, refinement and full of latest technology!
How do you deliver excellent customer service?
By delivering fast, efficient service and absolute attention to customer requirements.

Nick Sanfilippo
Senior Sales Consultant
Phone: 03 86983542
What is your favourite Subaru vehicle? I love the WRX! For a sports car it's surprisingly good on fuel and, it's versatile. What makes you...
View MoreWhat is your favourite Subaru vehicle? I love the WRX! For a sports car it's surprisingly good on fuel and, it's versatile.
What makes you a special team member? I have a very high level of product knowledge. My hands on expertise enables me to help explain features and answer technical questions.
What do you love about the brand? Subaru has stayed true. Our cars are built and manufactured in Japan and quality has never slumped.

Stephanie Reay
Delivery Consultant
Phone: (03) 86983547

Ray Zhang
Sales Consultant
How do you deliver excellent customer service? I always listen to my customers and make sure I tailor the car buying experience to their...
View MoreHow do you deliver excellent customer service? I always listen to my customers and make sure I tailor the car buying experience to their needs.
What makes you a special team member? I have great product knowledge and will be able to help customers with most of their questions about our cars.
In the spirit of Subaru, what do you do that makes a positive difference? I think from the customer's perspective and always try to find the best car for their life style.

Neil Smaller
Used Car Manager
How do you deliver excellent customer service? It is important to listen to every customers needs and treating them with respectWhat makes you a...
View MoreHow do you deliver excellent customer service? It is important to listen to every customers needs and treating them with respect
What makes you a special team member? I am very passionate about our product and always looking at ways to create a culture where staff feel a happy and safe environment to work within
In the spirit of Subaru, what do you do that makes a positive difference? Being honest and transparent with customers and staff and encouraging a can do attitude

Matthew Shepherdson
Service Advisor
Phone: (03) 8698 4544
What is your favourite Subaru vehicle and why? MY15-MY20 Liberty 3.6r. Owned one for many years and loved it. Great balance of performance...
View MoreWhat is your favourite Subaru vehicle and why? MY15-MY20 Liberty 3.6r. Owned one for many years and loved it. Great balance of performance and comfort.
What does excellent customer service mean to you? It is about your whole experience with a product or service. It can form your entire perspective and how you then project that to other people.
What do you love about the brand? The quality of the product and the confidence inspiring feel you get from the way the cars perform on the road.

Brad Cooper
Service Advisor
Phone: (03) 8698 3622
What is your favourite Subaru vehicle and why? Bug eye Impreza. It's a polarising shape, but I love it.What does excellent customer service...
View MoreWhat is your favourite Subaru vehicle and why? Bug eye Impreza. It's a polarising shape, but I love it.
What does excellent customer service mean to you? Being able to create excellent customer experiences through active listening, being proactive and finding ways to go above and beyond.
What do you love about the brand? Support from a great team from the ground up. Vehicles that uphold their reputation for being reliable cars that are great to drive.

Roman Pawlowski
Service Advisor
Phone: (03) 8698 3404
What is your favourite Subaru vehicle and why? Xt Forester, practical for my needs. Camping, towing and beach activities.What does excellent customer service...
View MoreWhat is your favourite Subaru vehicle and why? Xt Forester, practical for my needs. Camping, towing and beach activities.
What does excellent customer service mean to you? Being attentive and honest to them. Treating them the way I would like to be treated.
What do you love about the brand? The looks, reliability, and the motor sport history.

Matthew Lee
Service Manager
Phone: 03 8698 3571
How do you make it a positive ‘do’ experience for the customer?Listening and paying attention to every concern or requirement, ensuring prompt follow...
View MoreHow do you make it a positive ‘do’ experience for the customer?
Listening and paying attention to every concern or requirement, ensuring prompt follow ups and high levels of communication.
What is your favourite Subaru vehicle and why?
Outback because of practicality, refinement and full of latest technology!
How do you deliver excellent customer service?
By delivering fast, efficient service and absolute attention to customer requirements.

Natalie Van Dort
Senior Business Manager
Phone: (03) 86983539

Brett Cox
Fleet & Corporate Sales Manager
Phone: (03) 8698 3634

Stephanie Malkoun
Corporate Account Manager
Phone: (03) 8698 3670

Katharina Dams
Corporate Account Manager
Phone: (03) 8698 3434